Frequently Asked Questions
What payment methods do you accept?
We accept payments from PayPal.
Do you offer free shipping?
Yes, we offer free shipping within The United Kingdom!
How long will it take to receive my order?
- Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
- Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
- Transit time: 7 to 8 days, Delivered Monday to Friday.
Check our Shipping & Delivery Policy for more information.
What is your return policy?
Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.
Check our Return & Refund Policy for more details.
When will I get paid after returning my product?
Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.
How can I track my order?
We will e-mail you a tracking code. You can track your order using our Track Your Order page.
Do you ship internationally?
No, we only ship our products to The United Kingdom.
What if I receive a defective or wrong product?
If you receive a defective product, or receive the wrong product please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged product. If you need to return the defective product to us, we will cover these costs.
What is the process for exchanging a product?
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
Contact :
Name: Perryfashion
Address: 7 Bell Yard, London, WC2A 2JR, United Kingdom
E-mail: info@perryfashion.com
Tel: +31616927850
Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm GMT
We aim reply to your e-mail within 1 day